![]() ![]() Logging in as my local administrator to confirm that issue seemed to be confined to the user’s account. I then spent the next hour doing the following:ġ. They hadn’t, Word had crashed before being able to detect that those files were not there. I double-checked to make sure that both the files I had moved had not recreated themselves. Then I logged the user out, asked them to log back in and had them relaunch Word. Users/username/Library/Application Support/Microsoft/Office/User Templates/Normal.dotm So this time, I moved the following files to a new folder that I created on the user’s desktop: ![]() ![]() When this error has cropped up in the past, I’ve fixed it in the past by removing Word’s Normal.dotm template from /Users/username/Library/Application Support/Microsoft/Office/User Templates or removing the com.microsoft preference files for the affected application from /Users/username/Library/Preferences. None of her other Office 2011 applications were exhibiting the behavior it was specific to Word 2011. One of our users sent in a ticket to report that Word 2011 on her laptop kept crashing with an EXC_BAD_ACCESS error. I can work with Outlook offline but when it gets connected and try to receive emails it crashes.Įxception Code: 0x00000001 (0x000000014282c208)Īpplication Bundle ID: had an interesting issue crop up yesterday. TimeFromLaunch: 0 hours, 0 minutes, 7 seconds Operating System: Mac OS X 13.1 (Build 22C65) Microsoft Error Reporting log version: 2.0Įxception Code: KERN_INVALID_ADDRESS (0x000000014b414000)Īpplication Bundle ID: Ĭrashed Module Offset: 0x0000000000002c14 (The first few lines and the last ones, it is too long and I am not allowed to post it here) This problem doesn't seem to appear on the other MacBook. This doesn't happen with the other email accounts. With one particular account, whenever I try to open an email, outlook crashes. ![]() I've installed office on a new macbook, I have a constant problem with outlook. ![]()
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